Terms and Conditions

GENERAL CONDITIONS OF SALE AND USE ---- OVERVIEW This website is operated by Velvet Home. On this site, the terms "we", "our" and "our" refer to Velvet Home. Velvet Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here . By visiting this site and / or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Conditions of Sale", "General Conditions of Sale and Use" , "Conditions"), including additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors. Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services offered therein. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use. All new features and tools that will be added to this store later will also be subject to these General Terms and Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by posting updates and / or changes to our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website after the posting of any changes constitutes your acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age you are responsible for using this website. Use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to the laws relating to copyright). You must not transmit worms, viruses or any other code of a destructive nature. Any breach or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services. ARTICLE 2 - GENERAL CONDITIONS We reserve the right to deny access to the Services to any person at any time, for any reason. You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without permission. express written notice from us. The headings used in this agreement are included for your convenience, and will not limit or affect these Terms. ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not constitute your sole source of information for making decisions, without first consulting more accurate sources of information, more complete and updated. If you decide to rely on the content presented on this site, you do so at your own risk. This site may contain certain prior information. This prior information, by nature, is not up to date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that you are responsible for monitoring changes to our site. ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice and at any time. We will not be liable to you or any other third party for any price change, suspension or interruption of the Service. ARTICLE 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy. We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that the display of colors on your computer screen will be accurate. We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer made on this site is void where prohibited by law. We do not warrant that the quality of any products, services, information, or any other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected. ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or should we cancel it, we may attempt to notify you by contacting you at the email and / or billing address / telephone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors. You agree to provide current, complete, and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can push to complete your transactions and contact you as necessary. For more details, please see our Return Policy. ARTICLE 7 - OPTIONAL TOOLS We may provide you with access to third party tools over which we do not monitor, control or influence. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We will have no legal liability resulting from or relating to the use of these optional third party tools. If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the terms on which such tools are offered by the relevant third party provider (s). We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new features and services will also be subject to these General Conditions of Sale and Use. ARTICLE 8 - THIRD PARTY LINKS Certain content, products and services available through notre Service could include items from third parties. Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not obligated to review or evaluate the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from these third-party sites. We are not responsible for any harm or damages related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with these third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties should be submitted to these same third parties. ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER PROPOSALS FROM USERS If, at our request, you submit specific content (for example, to participate in competitions), or if without request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute , to translate and otherwise use and in any media any comments you send to us. We are not and should not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments. We may, but have no obligation to do so, monitor, edit, or remove content that we believe, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these General Conditions of Sale and Use. You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, offensive or obscene content, nor will they contain any computer viruses or other malicious software that could in any way affect the operation of the Service. or any other related website. You may not use a false email address, pretend to be someone that you are not, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility for and disclaim any liability for any comments you post or any other third party posts. ARTICLE 10 - PERSONAL INFORMATION The submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy. ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees. product shipping, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information in the Service or on any related website is inaccurate. , at any time and without notice (including after you have placed your order). We are under no obligation to update, change or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No set update or refresh date in the Service or on any related website should be taken into account in concluding that information in the Service or on any related website has been modified or updated. ARTICLE 12 - PROHIBITED USES In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce others to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Service or any associated, independent, or Internet website; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses. ARTICLE 13 - EXCLUSION OF GUARANTEES AND LIMITATION OF LIABILITY We do not warrant or make any representations that your use of our Service will be uninterrupted, prompt, secure, or error free. We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you first. You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated to the contrary by us) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of merchantability or merchantability, fitness for a particular purpose, durability, title and freedom from infringement. Velvet Home, our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors can in no way be held responsible for any injury, loss, claim, or direct, indirect, incidental damages , punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs or any similar damages, whether be contractual, tort (even in the event of negligence), strict liability or otherwise, arising out of your use of any service or product derived from this Service, or as to any other claim relating in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been made aware of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. ARTICLE 14 - INDEMNIFICATION You agree to indemnify, defend and protect Velvet Home, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees , as to any claim or request, including reasonable attorney's fees, made by any third party because of or arising from your violation of these General Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party. ARTICLE 15 - DISSOCIABILITY In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part must be considered as being dissociated from these General Conditions of Sale and Use, this dissociation must not affect the validity and the applicability of all a other remaining provisions. ARTICLE 16 - TERMINATION The obligations and responsibilities undertaken by the parties before the termination date will remain in effect after the termination of this agreement for all purposes. These General Terms and Conditions of Sale and Use are effective unless and until they are terminated by either you or not. You can terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If we believe, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notifying you. in advance and you will remain responsible for all monies owed until the date of termination (including this), and / or we may deny you access to our Services (or any part thereof). ). ARTICLE 17 - INTEGRALITY OF THE AGREEMENT Any failure on our part to exercise or apply any right or any provision of these General Terms and Conditions of Sale and Use should not constitute a waiver of this right or provision. These General Terms and Conditions of Sale and Use or any other operating policy or rule that we post on this site or in connection with the Service constitute the entire understanding and understanding between you and us and govern your use of the Service, and supersede all communications, proposals and all agreements, prior and contemporary, oral or written, between you and us (including, but not limited to any prior version of the General Conditions of Sale and Use). Any ambiguity regarding the interpretation of these General Conditions of Sale and Use should not be interpreted to the disadvantage of the drafting party. ARTICLE 18 - APPLICABLE LAW These General Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide Services to you will be governed by and interpreted under the laws in force at Wolfenstalstrasse 1, Aeugstertal, ZH, 8914, Switzerland. ARTICLE 19 - CHANGES TO THE GENERAL CONDITIONS OF SALE AND USE You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes to our site. It is your responsibility to visit our site regularly to check if any changes have been made. Your continued use of or access to our site following the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes. ARTICLE 20 - CONTACT INFORMATION Questions regarding the General Terms and Conditions of Sale and Use should be sent to us at info@velvet-home.net. ARTICLE 21 - USER & PRODUCT AGREEMENT FOR SHIPPING Our responsibility regarding shipping products is to ship to the user provided address and provide the postal tracking number and shipping support after the purchase. it is the user sole responsibility to check the status of the shipping and inform us of any issues, requests or inquiries. In case that the user does not pick up their parcel or does not inform us or the shipping company of their schedule, we are not responsible if the parcel does not arrive at it's desired destination, and it's the user financial responsibility to bear the costs on any further issue, such as re-shipping or destruction of the product after multiple attempts of delivery have been made. We are not responsible to inform the user regarding their parcel status during shipping. We do not guarantee the product will arrive in the advertised &/or stated delivery time on any of our websites or social media platforms.